Consumer Confidentiality 650-50-30

(Revised 10/17/2018 ML #3540)

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Aging Services Division is governed by the written confidentiality policies of the Department of Human Services, Service Chapter 110-01 and federal, state and local laws. No consumer information will be shared outside of the Department of Human Services and its contractors without first obtaining the consumer’s verbal permission.

 

If I & R staff make a referral on the behalf of the consumer, staff must explain the information that would need to be released and to whom it will be released to complete the referral. I & R staff will ask permission to release that information to each specified agency or program. The consumer’s verbal agreement to release the information will be recorded in the call summary.

 

An exception to this would be in situations where the consumer may be in danger of self-harm or hurting someone else. In these situations, I & R staff will release information as needed to obtain emergency services for the consumer.